Troubleshooting

Recording does not start

Check the selected source and browser permissions. On macOS, check the browser’s system Screen Recording permission. Try a short recording with only the required devices enabled.

Export fails

Keep the editor tab open and ensure enough disk space is available. Follow the error shown by the editor, restore missing original files when requested, and retry with supported output settings. Do not clear browser data to fix an export; it can remove the local project.

Signing in is unavailable

The separate FullScreen.ai customer provider setup is not active yet. A disabled Google or Apple button is an unavailable provider, not a successful login. Local development access is separate from a customer account or paid entitlement.

Reporting a problem

Use the contact who provided your private preview access. Check support availability. Include browser/OS versions, what you tried, and the visible error. Share recordings only if you deliberately choose to.